Christmas Ordering FAQs
Yes, you can download our brochure online here or pick up one in store.
No, you can order with us in the shop or over the phone 01642 559 191
Sunday 11th December, however, the earlier you put your order in the better. Some products have limited quantities and we anticipate will sell out before this date. We also limited collection slots available, so the earlier you order the better chance you have of choosing a time that you prefer.
Please check the email hasn’t gone into you junk folder. If you still cannot find it, please call us on 01642 559 191 and we resend it.
Yes we have a minimum order value of £30 to place an order for Christmas.
Smaller items such as sausages, bacon, gammons etc will be available for collection and do not require a pre order
Yes, we take full prepayment when you place your order. However, we have partnered up with Klarna who offer an interest free ‘pay in 3 option’.
Simply select this option when you are ordering at the checkout. For more information about paying by Klarna click here
Yes, however we have limited availability for delivery and prioritise these for our elderly & vulnerable customers.
Please call 01642 559 191 to discuss our delivery option.
Yes, however only e-vouchers can be used online only, gift cards can be used in the shop.
Our Christmas collection days are the 21st 22nd, 23rd and 24th December. For dates outside of the 3 days before Christmas, please collect from the butchers in the shop.
If you would like to collect prior to the 21st of December, we can do this for most products but please speak to a member of the team in the shop or over the phone on 01642 559 191 or email firstname.lastname@example.org
For collections between the 21st & 24th December, please collect from the shop, a member of the team with greet you and direct you to your collection area.
The collection point is outside so please wrap up and bring umbrellas if the weather is poor.
We prepack orders and store them together in time slots, if you come too soon your order won’t be ready so we will have to ask you to come back.
If you arrive late, we will try locating your order, if it is not collected within a few hours the products may go back out for sale if we cannot get in touch with you.
Due to space limitations we’re unable to take orders for our pies & pastries, however we will be making and baking throughout all the collection days and these will be available from our shop counter.
We will always have pork pies available throughout the Christmas period however we will stop baking mid-morning on Christmas Eve so please come early if you want to guarantee a specific size.
You just need to place two separate orders.
No, only products on our Christmas order page and within the brochure can be ordered for Christmas. From the 21st of December the shop will have lots of stock, but the range will be limited. If there is something you specifically want, we would recommend you buy throughout December and freeze it.
No, once you have placed your order it cannot be amended, we will need to process a second order for you. If you forgot a small item, such as bacon, you could just pick this up in the shop when you collect. If you want to discuss your options, please contact us on 01642 559 191 and we can help.
Cancellations between the 1st & 12th December will receive a 50% refund. There will be no refund available after 12th December.
Hopefully not but as we print the brochure in early October, we cannot guarantee this. The prices on the website will always be up to date though.
Generally, yes, unless there is a very rare circumstance. If this were to happen, we would contact you prior to your order collection.
All products will be dated until at least Boxing Day regardless of what day you collect. Any products ordered for New Year will be dated until at least the 1st of January.
We have put our recommended servings in the brochure and within every product on the website.
Please be aware this is a recommendation only and it does depend on what else you plan to serve at the same time.
Some of our products will have been frozen prior to collection, these are all listed in our brochure or on the product label.
This will not affect the quality of the product and we only do this because of the quantity of handmade products we require to meet demand.
These are listed on each product online and will be printed on the labels.
If you want to query anything to do with ingredients or allergens, please call us on 01642 559 191 or email email@example.com
Yes! This is non-negotiable. If you can’t fit everything in the fridge you will need to remove some bottles of wine and condiments!
Your turkey does not belong in the garage, cellar or outside.